Refund policy

Refund & Returns Policy

We want you to love your artwork. If for any reason you're not completely satisfied, we offer a 30-day return window from the date of delivery.

Eligibility

Items must be returned in their original condition and packaging.
Original, one-of-a-kind artworks must be undamaged and in the same condition as received.
Bespoke or commissioned pieces are non-returnable unless damaged in transit.

How to Return

To initiate a return, please contact us at info@maisonmstore.com within 30 days of receiving your order. We'll provide return instructions and a return address.

Refunds

Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your artwork arrives damaged, please contact us within 48 hours of delivery with photographic evidence and we'll arrange a replacement or full refund.